Manage work orders, automate maintenance, and track with AI-powered property maintenance software. Streamline operations with our maintenance system. Backed by 500 Global.
About the role
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.
What they're looking for
- 2–5+ years in a technical customer support or SaaS support operations role
- Demonstrated experience resolving complex, escalated support issues independently
- Strong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations
- Proficiency with Zendesk or a similar ticketing platform, ability to configure views, macros, and triage workflows
- Experience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling
- Excellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations
More about this role
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy !
We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.
As a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure.
- Act as a product and workflow expert for L1 agents and internal teams
- Host live troubleshooting and screen-share calls with...
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