Autonomous AI workers that communicate, coordinate, and operate at scale across the real economy. Backed by Y Combinator and a16z.
About the role
Curiosity and adaptability: you can learn customer workflows quickly and We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.
What they're looking for
- Excellent written and verbal communication skills in English — able to explain
- technical concepts clearly to non-technical stakeholders
- Strong ability to triage, prioritize, and resolve issues independently under
- tight deadlines
- Curiosity and adaptability: you can learn customer workflows quickly and
- propose solutions
More about this role
HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $150M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.
About the Role
As a Customer Support Engineer , youʼll be on the front lines of our customer
experience. Youʼll work directly with customers to quickly triage issues, debug
problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.
This role is a hybrid between technical support and customer engineering: youʼll
diagnose issues, design and test quick solutions, and collaborate closely with both
engineering and product...
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