Harbinger is a commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s team of EV, battery, and drivetrain experts have pooled their deep experience to support the growing demand for medium-duty EVs. Backed by ArcTern Ventures.
About the role
The Vehicle Tech Line Specialist serves as the primary point of contact for Harbinger customers, dealers, Authorized Service Providers (ASPs), and internal stakeholders throughout the vehicle ownership and warranty lifecycle. This role provides technical guidance, service direction, warranty authorization, and case management support while ensuring every customer interaction reinforces Harbinger's commitment to industry-leading service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Degree in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field preferred
- Equivalent combination of education, training, and relevant experience will be considered
- Experience supporting automotive, commercial vehicle, EV, fleet, or technical service operations preferred
- Strong mechanical and electrical diagnostic aptitude
- Ability to interpret technical documentation, service manuals, wiring diagrams, and repair procedures
- Familiarity with warranty administration and service operations processes preferred
More about this role
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
The Vehicle Tech Line Specialist serves as the primary point of contact for Harbinger customers, dealers, Authorized Service Providers (ASPs), and internal stakeholders throughout the vehicle ownership and warranty lifecycle. This role provides technical guidance, service direction, warranty authorization, and case management support while ensuring every customer interaction reinforces Harbinger's commitment to industry-leading service.
The Service Support Technician is responsible for owning service-related cases from initial contact through resolution, maintaining accurate documentation, coordinating cross-functional resources, and supporting continuous improvement initiatives across service operations, warranty administration, and product support.
Customer and Dealer Support
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