Backed by Battery, Norwest and GV.
About the role
We are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in the U.S (West Coast). In this role, you will operate in a Forward Deployed Engineer model —embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.
What they're looking for
- 7+ years in software engineering, solutions architecture, DevOps, or technical consulting
- Experience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity
- Proven ability to lead complex implementations and drive customer outcomes
- Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
- Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift
- CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness, pipeline design
More about this role
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like...
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