You make one call, we make the rest. Harper learns your business, works every market that can write it, and brings back the right coverage at the right price. Backed by Peak XV, Y Combinator and Antler.
About the role
Two dashboards disagree about the same funnel. A stage changed without the owner changing. The forecast moved and nobody can trace why. Those are not reporting annoyances. They are failures in the operating system you own.
What they're looking for
- You have owned revenue operations, sales operations, or growth operations at a fast-growing company. This is the real background we've been missing, not a nice-to-have
- You understand CRM architecture, lifecycle stages, routing, attribution, forecasting, and pipeline hygiene from the inside
- You can write SQL, or work directly enough with the data to test a claim yourself before you repeat it
- You move from analysis to operating change and then measure whether the change worked
- You can partner with sales leaders and frontline operators — working inside the sales, intake, placement, and service workflows before changing them — without turning every problem into a process meeting
- You treat AI as leverage — you've operated generated notes, enrichment, routing, or reporting automations with visible source data, failure states, and correction paths — and you have opinions about where it helps and where it quietly corrupts the record
More about this role
Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance ; they join to build the company that replaces how it works.
Two dashboards disagree about the same funnel. A stage changed without the owner changing. The forecast moved and nobody can trace why. Those are not reporting annoyances. They are failures in the operating system you own.
Here is the honest state of it: Harper has been piecing RevOps together as it grew — a routing rule here, a dashboard there, a forecast someone built because the company needed one that week. It got us to ~100x growth. It will not get us through the next stage. We need someone who has actually run revenue operations before, who knows what a canonical funnel definition looks like and why a CRM automation needs a...
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