Backed by Accel, a16z and GV.
About the role
We're seeking a Principal, Safety and Risk Management to join Headway's Clinical Strategy team and own safety and clinical risk management for our nationwide behavioral health provider network. Behavioral health carries a specific risk profile, including suicide and self-harm risk, violence in the community, medication and controlled substance safety, telehealth crisis management, and handoffs to emergency or higher levels of care. Headway is building the infrastructure to capture and learn from these events.
What they're looking for
- Built or substantially scaled a safety event or clinical risk program. Developing and managing from project plan through launch and scale. You work from established methods and clinical industry standards, and you have set that method for others
- You triage and escalate soundly, and you know a clinical question from an operational or legal one, routing rather than deciding when it is not yours
- You are fluent with data. You can define metrics, read a dashboard critically, interpret trends, and build a plan for deeper analysis
- You drive corrective actions to verified closure across teams you do not manage, including teams that do not yet know how to mitigate the risk in front of them
- You communicate exceptionally well. You document clearly, you can present findings to senior clinical and business leaders who will question them
- You have a deep commitment to ethical, patient-centered care, and continuous quality improvement
More about this role
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
We're seeking a Principal, Safety and Risk Management to join Headway's...
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