Streamline EHR management with Healthie's suite of tools. Experience advanced electronic health record services. Backed by Techstars.
About the role
Revenue Operations is a core strategic function at Healthie, and our Customer teams — Customer Success and Customer Support — are where much of our next-stage growth is won or lost. As we scale toward $100MM+ in ARR, the customer lifecycle (onboarding, health, renewals, expansion) is moving natively into Salesforce as we migrate off our standalone CS platform. We need someone who can own that lifecycle end to end: design it, build it, report on it, and make the Customer teams faster because of it.
What they're looking for
- 6+ years in Customer Success Operations, RevOps, or GTM systems, with meaningful ownership of a CS or post-sale motion
- Deep understanding of CS Ops workflows: onboarding, health scoring, renewals, expansion, and churn. You know how Customer teams operate and what they need from their systems
- Reporting depth: you build the dashboards, define the metrics, and can defend the numbers in front of leadership
- Practical integration experience: REST and Bulk APIs, webhooks, and middleware or iPaaS tooling. Direct experience with Stripe billing and subscription data is a strong plus
- Scaled-company rigor and startup speed: you've operated somewhere data volume, governance, and complexity are serious, and you thrive at startup rhythm with ambiguity, ownership, and fast iteration
- AI-native: you already use AI tools in your daily work and are excited to build AI-powered systems, not just talk about them
More about this role
Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare.
Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it’s incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially.
We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit.
Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties,...
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