HealthVerity is a provider of technologies and software tools that enable healthcare providers, such as Pharmaceutical manufacturers, Hospitals, and Payers, to discover, license, and integrate patient data from a wide range of traditional and emerging data... Backed by Flare Capital Partners.
About the role
We’re seeking an experienced Desktop Support Engineer to serve as our team’s Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues.
What they're looking for
- Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) — the most critical skill for this role
- 7–10 years of hands-on desktop/endpoint support experience in a Windows environment
- Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues
- Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools)
- Strong working knowledge of Microsoft 365 administration
- Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
More about this role
We’re seeking an experienced Desktop Support Engineer to serve as our team’s Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive.
- Serve as the team’s Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot.
- Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues.
- Administer Active Directory accounts, group policies, and Microsoft 365 for end users.
- Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
- Provision and deploy laptops...
Browse similar: Startup jobs