Hedra builds models that generate, perceive, and predict the visual world — and the platform that runs them in production. Backed by a16z and a16z speedrun.
About the role
As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there. You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team.
What they're looking for
- 4+ years in a customer-facing technical role, customer success or forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposure
- Hands-on technical ability. You can write Python that works, read and debug an API integration, and produce working sample code. You don't need to be a full-time engineer, but you're comfortable in a customer's codebase
- Experience with APIs, SDKs, and developer-facing products, and comfort explaining integration paths and deployment tradeoffs to technical buyers
- A track record of getting customers to production and keeping them successful, ideally with usage-based or consumption pricing
- Excellent communication skills and the ability to earn trust with developers and the leaders who sponsor them
- Demonstrated curiosity about generative AI, world models, and the inference and infrastructure that make them usable
More about this role
As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign — getting developers and enterprise teams from first integration to production, and keeping them there. You're the hands-on technical partner closest to the customer's stack: debugging API calls, architecting integrations, tuning for latency and cost, and translating what customers hit in the field into product direction with our engineering team. You'll work side by side with our Account Executives, owning technical success while they own the commercial relationship.
Own the post-sales technical relationship for our API, agent, and inference customers, from onboarding and first integration through production deployment and expansion.
Serve as the dedicated technical resource and advocate for developers and enterprise teams: debug API calls, review integration code, and guide customers to the optimal use of our models and platform.
Architect and troubleshoot production deployments against real constraints, latency, throughput, cost per deployment, and reliability.
Become one of the foremost technical experts on Hedra's platform, internally and for customers.
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