Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
About the role
Hello Heart is looking for an Associate Director, Client Success to lead and grow relationships with our public sector health care clients. In this role, you will own strategic accounts end to end, driving retention, revenue growth, adoption, and long-term partnership value.
What they're looking for
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
- Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
- Strong experience engaging, advising, and influencing C-level health care stakeholders
- Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
- Strong strategic thinking, account planning, revenue ownership, and business review capabilities
More about this role
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
Hello Heart is looking for an Associate Director, Client Success to lead and grow relationships with our public sector health care clients. In this role, you will own strategic accounts end to end, driving retention, revenue growth, adoption, and long-term partnership value.
Reporting into our Vice President Client Success, Public Sector, you will serve as a trusted advisor to executive stakeholders across health systems, payers, and public sector organizations. You will bring together commercial strategy, client...
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