Hello Heart’s digital coaching app helps people manage heart health, and drives high employee engagement while potentially reducing medical claims costs. Backed by IVP.
About the role
Hello Heart is growing, and we are looking for a Tier 3 Support Engineer to join our dynamic team. In this role, you will be responsible for investigating and resolving complex technical issues, backend services, and serving as a trusted technical partner for our internal teams. This role is a strong fit for someone who is curious, technically sharp, collaborative, and motivated by meaningful work.
What they're looking for
- Must be located in CST or EST time zone
- Expected working hours: Monday - Friday / 8 AM - 5 PM EST
- 3+ years of experience handling Tier 3 technical support requests in high growth environment
- Ability to read, understand, and troubleshoot code (Python, SQL, Scala, etc)
- Ability to troubleshoot and configure JSON/YAML files
- Proven hands-on experience working with AWS ecosystem (S3, SQS, Athena)
More about this role
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
Hello Heart is growing, and we are looking for a Tier 3 Support Engineer to join our dynamic team. In this role, you will be responsible for investigating and resolving complex technical issues, backend services, and serving as a trusted technical partner for our internal teams. This role is a strong fit for someone who is curious, technically sharp, collaborative, and motivated by meaningful work.
Reporting to our Director of Technical Operations, you'll work across three core areas: investigating technical user...
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