Helm takes the confusion out of health insurance by making every service easily shoppable, upfront. Guaranteed. Backed by Flare Capital Partners.
About the role
This role will lead client support for Helm and will manage and grow a team supporting all payer and TPA relationships. They will drive the process to ensure issues are triaged, routed, and resolved, and serve as the voice that keeps clients informed with clear status and confident timelines. The role blends client-facing enterprise support, internal issue-resolution ownership, and voice of the customer in product management—with an intentionally evolving scope.
What they're looking for
- 6–9+ years of experience in client support, client delivery, or operations roles within healthcare technology or enterprise SaaS companies. Ideal candidates have worked in high-growth start-up environments
- Experience setting up or managing a support team. Ideal candidates have designed and built an enterprise support or consumer support function from scratch
- Strong understanding of technology tools and vendors that support great client engagement and support experiences
- Preference for direct experience in healthcare or healthtech. Ideal candidates will have worked directly with health insurance payers or third-party administrators
- Familiarity with payer systems (e.g., claims administration platforms) and healthcare data exchanges (e.g., 837 EDI) is a major plus
More about this role
Helm is a Series A start-up transforming health insurance with "Dynamic Copay" – a new insurance plan that lets members see simple, upfront prices for all medical care before making decisions. Our team is building the infrastructure to power these plans for health insurance payors. With Helm, our clients offer simpler health plans to their members, helping them navigate to higher-value care.
Our team has specialized in Dynamic Copay solutions since 2020, and Helm is the only independent platform in the market. We have grown rapidly since our launch, working with clients from local health plans to the nation's largest health insurers. The market is forming around us, making it an exciting time to join!
This role will lead client support for Helm and will manage and grow a team supporting all payer and TPA relationships. They will drive the process to ensure issues are triaged, routed, and resolved, and serve as the voice that keeps clients informed with clear status and confident timelines. The role blends client-facing enterprise support, internal issue-resolution ownership, and voice of the customer in product management—with an intentionally evolving scope. This role sits within...
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