Marley is the insurance industry’s premier intelligent conversation platform. Hi Marley is a conversation platform that simply and easily connects people with their insurance companies. Backed by Emergence Capital.
About the role
Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
What they're looking for
- 5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS
- Demonstrated ability to both design content systems (taxonomy, standards, governance) and create effective content hands-on
- Strong instructional design instincts, grounded in adult learning and adoption of new information
- Strong written communication skills and attention to detail
- Comfort setting standards and driving consistency across contributors without formal authority over them
- Systems-oriented mindset with a focus on reusability, accuracy, and efficiency
More about this role
Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
As Sr. Content Manager, Learning & Enablement on the Customer team, you will build and run the engine behind Hi Marley’s enablement content: auditing what exists, governing what stays current, and designing and creating the materials that help customers and internal teams put what we ship into practice. This is a senior individual-contributor role — your authority comes from owning the content system end to end, not from managing a team.
This role is distinct from Learning & Enablement strategy, Product Marketing, and Release Governance. As a comparison, you will not set L&E’s overall priorities or operating model, own external launch messaging, or govern release timelines. Instead, you will own the full...
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