Create images, videos, and voice content with Higgsfield AI from text prompts or references. Edit and upscale media, automate creative workflows with its AI agent, and generate content on web and mobile. Backed by Accel and Menlo.
About the role
Own technical customer inquiries and escalations from initial request through resolution. Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.
What they're looking for
- Strong technical fluency and ability to quickly understand complex products, APIs, systems, and workflows
- Experience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function
- Strong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues
- Ability to communicate effectively with both engineers and customers and translate between technical and business contexts
- Exceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution
- Strong prioritization skills and comfort operating in a high-volume, fast-moving environment
More about this role
Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $700M in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
About the role
We're looking for a Technical Program Manage r to serve as a critical bridge between our customers and our Product and Engineering teams.
You'll own complex technical customer inquiries from end to end—understanding what customers are trying to accomplish, investigating issues, coordinating with the right technical teams, and driving requests through resolution.
You'll develop a deep understanding of Higgsfield's products, APIs, models, and technical infrastructure while identifying patterns across customer feedback that can help improve our products and customer experience at scale.
Own technical customer inquiries and escalations from initial request through...
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