Higharc’s homebuilding AI helps builders design homes, configure market-proven plans and create shoppable 3D visuals, estimates and permit-ready documents. Backed by Insight and Lux.
About the role
This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.
What they're looking for
- 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs
- Strong executive communication skills and the ability to independently influence senior customer stakeholders
- Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers
- Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams
- Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress
- The ability to synthesize project details into an accurate account narrative without owning every administrative detail
More about this role
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking a Client Strategy Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.
This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.
You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and...
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