Backed by Costanoa Ventures.
About the role
As an Enterprise CSM at Highnote, you own a portfolio of existing customers and the outcomes that drive mutual growth. We believe payments infrastructure should bend to each business, not the reverse — so we built one unified platform for issuing, acquiring, credit, ledger, and money movement. Our customers build the infrastructure their business runs on; their success is ours. You’ll own the full arc of that relationship, from a single program to a multi-product partnership.
What they're looking for
- 8+ years — in customer-facing roles (customer success, account management, or relationship management), 2+ years in payments, financial services, or fintech
- Owned a revenue number — quota, NRR, or renewals, forecast and delivered over time
- Analytical rigor — comfort with revenue modeling and usage data, and the ability to turn it into insight and narrative
- Cross-functional influence — a track record of building support across Product, Engineering, Legal, and Compliance without formal authority
- End-to-end ownership — run programs independently start to finish, holding momentum across internal and external teams
- Communication — strong written, verbal, and executive presentation skills
More about this role
Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.
We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.
Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.
We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people...
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