Hippocratic AI builds the safest generative AI healthcare agent for health systems, payors, and pharma. Over 180 million clinical interactions across 1,000+ use cases with 60+ partners worldwide. Backed by General Catalyst, Kleiner Perkins and a16z.
About the role
This is a Solutions Architect, Inbound AI Deployments role . You're not executing deployments; you're defining how everyone else executes them. You're writing the playbook that our deployment strategists and engineers will follow for the next 50 customer engagements. You're designing the repeatable system that scales us from one-off successes to a replicable, differentiated offering.
What they're looking for
- BA/BS degree required
- Domain expertise in patient access, call center operations, or inbound workflows. You understand what makes a good call center configuration, what drives call routing decisions, how IVR impacts patient experience, why provider directories matter
- 8+ years in inbound/patient access technology or healthcare operations. You've spent significant time in or around call centers, patient access workflows, IVR systems, or inbound healthcare technology. You understand the pain
- Proven track record building repeatable systems. You don't just execute one-off projects. You've built frameworks, playbooks, or methodologies that let other people execute consistently after you. People use your work, they don't reinvent it
- Full-lifecycle ownership mindset. You're comfortable owning the entire deployment lifecycle—from customer discovery through configuration, testing, go-live, and iteration. You don't hand off, you see it through
- Product thinking with operational execution. You think strategically about what should be built and how to scale. You also know how to get into the weeds—configuring systems, testing edge cases, debugging issues
More about this role
This is a Solutions Architect, Inbound AI Deployments role . You're not executing deployments; you're defining how everyone else executes them. You're writing the playbook that our deployment strategists and engineers will follow for the next 50 customer engagements. You're designing the repeatable system that scales us from one-off successes to a replicable, differentiated offering.
This role reports directly to the CPO. You'll split your time between health system partnerships (understanding what works in the real world), product engineering collaboration (ensuring what you design is buildable), and internal enablement (teaching your frameworks to the deployment team).
Inbound AI Methodology Defined: You've synthesized best practices from 5+ health system deployments into a clear, documented methodology for inbound AI in healthcare. This becomes the Hippocratic AI standard—how we approach every inbound deployment from discovery forward.
Repeatable Configuration Framework: You've designed the configuration architecture (decision tree patterns, IVR logic flows, provider directory mapping, escalation rules) that deployment strategists and FDEs will use repeatedly. It's documented,...
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