Hippocratic AI builds the safest generative AI healthcare agent for health systems, payors, and pharma. Over 180 million clinical interactions across 1,000+ use cases with 60+ partners worldwide. Backed by General Catalyst, Kleiner Perkins and a16z.
About the role
Build and lead a world-class payer CS team by partnering with Talent Acquisition to recruit, onboard, mentor, and develop customer success executives, CS leaders, technical specialists, and implementation experts—creating systems and processes that enable rapid scaling with excellence
What they're looking for
- Bachelor's degree from an accredited university
- 10–15 years of professional experience in customer success, account management, or related leadership roles within the payer/health plan industry, with 7+ years in customer-facing leadership positions
- Proven track record driving customer success in B2B SaaS or healthcare technology companies serving payer organizations, with demonstrated ability to hit KPIs and drive revenue growth
- Deep understanding of the payer/health plan industry including managed care operations, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA, state Department of Insurance)
- Demonstrated experience working with health plan stakeholders across medical management, population health, quality, IT, and C-suite leadership—translating between clinical, operational, and executive perspectives
- Exceptional interpersonal and communication skills with proven ability to influence and inspire cross-functional teams, customers, and senior executives
More about this role
As VP of Customer Success for Payors at Hippocratic AI, you will build and lead high-performing teams that drive satisfaction, retention, and expansion across our health plan and managed care customers. You'll establish the systems, processes, and culture that enable customer success at scale—designing the playbooks and team structures that transform how health plans achieve value from our AI platform. This role exists because health plans are deploying breakthrough AI at scale, and they need a dedicated, expert-led customer success organization that speaks their language, understands their complexity, and delivers measurable impact on their most critical metrics.
Own your first major outcome: By day 90, you will have completed a diagnostic of your payer customer base and success metrics, established your CS team's operating framework and KPIs, recruited and onboarded your first CS leaders and specialists, and shipped measurable improvements in customer retention or satisfaction for your most strategic accounts.
Drive lasting impact: At 12 months, you will have scaled your payer CS team from concept to fully functional, high-performing organization, established replicable...
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