Full-stack payments infrastructure for growing APAC businesses. Backed by Y Combinator.
About the role
This is a new role, and the first of its kind here. You will own the relationship The remit is regional. Your book spans every market we operate in, not one country,
What they're looking for
- · Direct exposure to payments operations — settlement timing, chargebacks, interchange, merchant underwriting
- · Experience standing up a retention or success function from nothing
- · Familiarity with the platforms our partners sell on, such as Shopify or WooCommerce
- HOW WE WILL KNOW IT WORKED
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- Measures we would expect to agree together in the first quarter, rather than fixed
More about this role
ABOUT THE ROLE
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HitPay builds omnichannel payment infrastructure for growing businesses across
Asia-Pacific. Tens of thousands of businesses use us to accept payments online and
in person, across Singapore, Malaysia, the Philippines and beyond.
This is a new role, and the first of its kind here. You will own the relationship
between HitPay and the businesses already using us — making sure they get set up
properly, stay successful, and tell us when something is not working.
The remit is regional. Your book spans every market we operate in, not one country,
and it grows as we open new ones. That means learning what "unhappy" looks like in
markets with different payment habits, different competitors and different
expectations about how quickly money should arrive — and spotting when a problem is
local versus when it is ours everywhere.
It sits deliberately between teams. Support handles day-to-day questions.
Compliance owns verification and risk. Sales brings new businesses in. You own
what happens to a partner across all three, which is where good businesses are
most easily lost.
WHAT YOU WILL...
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