Backed by Balderton Capital.
About the role
Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and self-service customers. The ideal candidate has a foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.
What they're looking for
- 1–3 years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment
- Exposure to a high-volume or scaled portfolio, and a track record of driving retention outcomes
- Strong customer judgment — able to balance personalized engagement with scalable program execution
- Comfort using data to prioritize outreach, diagnose account health, spot usage trends, and uncover expansion signals
- Demonstrated ability to build relationships with stakeholders and influence business outcomes
- Strong communication, presentation, and problem-solving skills
More about this role
At Hiya, we’re making business calls more trusted, useful, and effective.
Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
Hiya is looking for an SMB Customer Success Manager to join our North American Customer Success team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and self-service customers. The ideal candidate has a foundation in...
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