Connect, manage, and scale your devices effortlessly with Hologram—the most reliable and flexible global IoT solution for seamless, always-on connectivity. Backed by South Park Commons.
About the role
The Solutions Engineering team owns the customer relationship after the sale, from first deployment through every connectivity issue that follows. This role covers onboarding, troubleshooting across SIM, device, and network issues, hands-on L2 escalation work, and building the automation and internal tooling the team runs on. It's the first technical relationship a new customer has with Hologram, and the one that keeps their deployment live.
What they're looking for
- 5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer, or Technical Consultant), including ownership of customer onboarding through to production
- Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
- Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
- A track record of building automations or integrations against real operational workflows, not just using them
- Experience applying AI tooling to real support, onboarding, or operational workflows
- Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences
More about this role
Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure, this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.
We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren't satisfied until the solution is bulletproof.
Value tenacious ownership of outcomes: You don't just resolve tickets, you immerse yourself in the customer's use case, identify root causes, and follow through until their IoT devices are online and stable in production.
Crave genuine technical challenges: You want the problems that keep production IoT deployments online: diagnosing connectivity issues across networks, devices, and protocols, then building the tooling so nobody has to diagnose that one by hand again.
Relentlessly pursue growth: IoT technology evolves rapidly, and so do we....
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