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Member Renewal Specialist

Honey Homes · San Francisco · Remote

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About Honey Homes

Conquer your to-do list with one consistent handyman and an app to keep you on track. Backed by Khosla and Pear VC.

About the role

You’ll spend your days inside beautiful homes, helping existing Honey Homes members get the most out of one of their Honey Homes Membership. Every renewal begins with an in-home Renewal Consultation, one of the most important moments in the member journey. This isn’t a sales call. It’s an opportunity to build trust, assess the health of the home, celebrate everything that’s been accomplished, and help homeowners plan what’s next.

What they're looking for

  • You’ll have meaningful influence over one of the most important moments in the member lifecycle. Your work directly impacts member satisfaction, retention, and long-term success
More about this role

Honey Homes is a membership service for homeowners that takes care of the everyday to-do's, ongoing maintenance, and unexpected repairs that come with owning a home. Members are paired with a dedicated handyperson and use a simple app to coordinate. We're on a mission to replace the hassle of homeownership with the joy of comfortable living.

We're backed by Khosla Ventures, Era Ventures, Pear.vc , and the co-founders of DoorDash, Lyft, and Opendoor. Our team has built and scaled companies like Airbnb, Google, Opendoor, Yelp, Zillow, and Uber.

You’ll spend your days inside beautiful homes, helping existing Honey Homes members get the most out of one of their Honey Homes Membership. Every renewal begins with an in-home Renewal Consultation, one of the most important moments in the member journey. This isn’t a sales call. It’s an opportunity to build trust, assess the health of the home, celebrate everything that’s been accomplished, and help homeowners plan what’s next.

Your job is to leave every member feeling confident that Honey Homes is the right long-term partner for their home.

Every member approaching renewal receives an in-home Renewal Consultation.

Over the course of about...

Read the full posting on Honey Homes's site ↗

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