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Customer Support Specialist, Tier 3

HoneyBook · San Francisco · Remote

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About HoneyBook

Manage proposals, contracts, invoices, payments, and projects with HoneyBook—the AI-powered CRM for small businesses. Backed by Battery and Norwest.

About the role

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and maintain a growth mindset. We know experience comes in many forms - some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually curious environment and have relevant experience, we encourage you to apply. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Working with BPOs
  • Technical troubleshooting
More about this role

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance - not replace - independent professionals. HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and maintain a growth mindset. We know experience comes in many forms - some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually curious environment and have relevant experience, we encourage you to apply.

What do our Support Specialists get to do?

Our Support Specialists are responsible for providing world class concierge-level customer support...

Read the full posting on HoneyBook's site ↗

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