Backed by Y Combinator.
About the role
We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts. You'll be a trusted partner to customers—building relationships, helping them adopt the product, and making sure they see measurable outcomes.
What they're looking for
- Experience in a role where you supported customers or stakeholders and drove outcomes—Customer Success, Recruiting/Talent Acquisition, Staffing, Sales/Account Management, Implementation, Support, HR/People Ops, or a similar customer-facing function
- You can manage multiple priorities and customer conversations, communicate clearly with a range of stakeholders, and keep customers moving forward with clear next steps (we’ll help you build deeper CS strategy over time)
- You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders
More about this role
Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools — we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.
We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.
We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing — for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.
We're looking for...
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