Backed by Battery.
About the role
We’re hiring a Customer Success Manager here at Hummingbird. This is a highly visible, impactful, cross-functional role that works closely with our customers, and with almost every single team internally. We’re looking for someone who is passionate about building meaningful relationships, and who has a bias for over-communicating and active solutioning.
What they're looking for
- Experience in a Customer Success Manager role, ideally for a SaaS company managing enterprise accounts. Financial Institution or Fintech experience a plus
- Someone resourceful, proactive and creative—if a playbook doesn't exist yet, you figure it out and build it for the whole team to use
- An analytical mindset. You enjoy looking at data and using it to identify trends and help customers
- Skilled at discovery. Comfortable engaging with stakeholders at all levels, with a proven track record of turning those conversations into action and successful outcomes
- Curious and always learning. You stay current as our product and industry evolve, and you invest in your own growth as a CS professional
More about this role
Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Plaid, Raymond James, Crypto.com etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive, AI powered compliance tools. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.
We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work.
We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for . We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.
We’re hiring a Customer Success Manager here at Hummingbird. This is a highly visible, impactful,...
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