Stop cyberattacks with the Huntress Managed Platform. Get 24/7 SOC-backed EDR, ITDR, SIEM, & Security Awareness Training for enterprise-grade protection across all your environments. Backed by Kleiner Perkins and Sapphire.
About the role
As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days.
What they're looking for
- Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days
- Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption
- Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment
- Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends
- Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team
More about this role
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 5M+ endpoints and 15M+ identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
As a Partner Success Manager, you are the connective tissue between our sales teams and our...
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