Stop cyberattacks with the Huntress Managed Platform. Get 24/7 SOC-backed EDR, ITDR, SIEM, & Security Awareness Training for enterprise-grade protection across all your environments. Backed by Kleiner Perkins and Sapphire.
About the role
This is an entry-level partner-facing role on the SOC Support team. You will help partners understand and respond to security incidents while coordinating with Huntress Security Operations, Product Support, Engineering, Detection Engineering, Sales/CAM, and other internal teams.
What they're looking for
- Foundational understanding of cybersecurity concepts, with interest in endpoint security, identity compromise, phishing, incident response, and security monitoring
- Strong written and verbal communication skills, including the ability to explain technical information to partners with different levels of security experience
- The ability to remain calm, empathetic, organized, and solution-focused when supporting a partner through an active incident or a high-friction situation
- Sound judgment about urgency, priorities, ownership, and when to ask for help or escalate
- The ability to follow a documented process while still asking questions, challenging assumptions, and investigating when a ticket does not look right
- Comfort managing competing priorities in a dynamic queue and maintaining reliable participation in scheduled live coverage
More about this role
*This role requires being located in the Central Time Zone.*
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.
Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.
Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.
Join the hunt and help us stop hackers in their tracks!
This is an entry-level partner-facing role on the SOC Support team. You will help partners understand and respond to security incidents while coordinating with Huntress Security Operations, Product Support, Engineering, Detection Engineering, Sales/CAM, and other internal teams.
You will manage work across a global...
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