Startups · AI

Technical Customer Success Manager, Mid-Market

Hyperbound · San Francisco · On-site

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About Hyperbound

Hyperbound is the Revenue Activation Platform. Score real calls, practice with AI roleplays, and let Kota agents close the loop on every deal. Backed by Peak XV and Y Combinator.

About the role

You'll own a book of 25 to 40 mid-market customers ($20k to $100k+ ARR) and be their day-to-day owner at Hyperbound. Your job is to get them live, get their reps using the product.

What they're looking for

  • Comfortable with the technical side: reading logs, reproducing bugs, working through configuration, and explaining a technical issue clearly to both a customer and an engineer. You don't need to be an engineer
  • You broadly understand how a sales team runs: quotas, onboarding, coaching cadences
  • You remove blockers yourself rather than routing customers to another team
  • You can run around 40 accounts and treat them differently on purpose
More about this role

Deals are messy. Multiple stakeholders, hours of calls, and endless emails. At Hyperbound, we're building the AI Agent that will help sales teams untangle that mess.

Hyperbound is the Revenue Activation Platform: an agentic OS for sales that connects what happens to what should happen next.

We came out of YC S23 and went viral with Voice Agents that reps could call to put their skills to the test. Today, we’re building AI that understands sales conversations, coaches in real time, reasons across deals, and takes action to move them forward.

We are trusted by companies like LinkedIn, Amazon, Bloomberg, Supabase, Monday.com , Notion, and Vanta. We raised a $15M Series A in October 2025, grew ARR 5× over the past year, and are growing nearly 20% month over month.

You'll own a book of 25 to 40 mid-market customers ($20k to $100k+ ARR) and be their day-to-day owner at Hyperbound. Your job is to get them live, get their reps using the product.

Technical depth : You can debug, trace and reproduce a bug. You go to product or engineering when a problem is below the UI, not because you didn't want to look.

Relationship instinct : You know the key people at every account, they know you, and...

Read the full posting on Hyperbound's site ↗

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