impact.com offers a unified platform for managing affiliates, influencers, and referrals, streamlining partnerships for brands & publishers.
About the role
impact.com ’s global support organization is extending its team in our Columbus office. This role is one of six new positions, all starting at the same time. Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem via live chat and tickets. We are responsible for making interactions with impact.com a delight across all surfaces.
What they're looking for
- 2+ Years of Experience: Direct, hands-on experience in Technical Customer Support (preferably within a B2B SaaS environment) or Front-End Web Development
- Established Technical Grounding: Comfort and direct experience working with modern web concepts and tools:
- Reading and diagnosing HTML, CSS, and basic JavaScript
- Working knowledge of APIs (making requests, understanding status codes, reading JSON payloads)
- Exposure to database queries ( SQL ) and data transfers ( FTP/SFTP )
- Proven Analytical & Troubleshooting Ability: A track record of dissecting complex system issues systematically, rather than relying solely on pre-written scripts or looking to escalate immediately
More about this role
About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Our Team Value on Preparation: At impact.com, curiosity and thoroughness are at the core of how we serve our clients. We highly value candidates who take the time to research our platform, understand our industry, and come prepared to discuss how they can...
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