impact.com offers a unified platform for managing affiliates, influencers, and referrals, streamlining partnerships for brands & publishers.
About the role
As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.
What they're looking for
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
- Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred
- Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms
- Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems
- Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues
More about this role
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role,...
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