Backed by Index and Insight.
About the role
You'll meet some of the world's fastest-growing startups when they've got five engineers - and you'll be the reason they're still with us when they've got five hundred. As an Expansion Account Manager at incident.io , you're picking up the relationship with companies like Vanta, Linear and Vercel - the ones who started small and won't stay that size for long.
What they're looking for
- You've done the expansion side of account management before - you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it
- A CTO or VP pushing back doesn't rattle you - if anything, you enjoy the conversation more when they know exactly what they're asking for
- You don't quit when a deal gets hard. The tricky ones are the ones you remember, not the ones you avoid
- You're genuinely into AI tooling - not because it's trendy, but because you like pulling apart a workflow to see if there's a faster way to do it
- You want to see the number move because of something you did. Revenue isn't abstract to you, it's the scoreboard
- There's no fixed playbook for this segment yet, and that excites you rather than worries you -you want to be the person tweaking it, not waiting for someone else to
More about this role
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
You'll meet some of the world's fastest-growing startups when they've got five engineers - and you'll be the reason they're still with us when they've got five hundred.
As an Expansion Account Manager at incident.io , you're picking up the relationship with companies like Vanta, Linear and Vercel - the ones who started small and won't stay that size for long.
You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person...
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