Backed by Index and Insight.
About the role
Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns "we'll see" into "oh, this actually works," proving live that we hold up exactly when it matters most.
What they're looking for
- You've been a Solutions Engineer before, and you've stood in front of senior stakeholders and run demos that actually landed - not just clicked through slides
- You have a genuine interest in code and solving hard technical problems - not because a job spec told you to, but because you can't help yourself
- You operate with high ownership - if something needs sorting, you don't wait to be asked
- You want to know this product inside and out, not just enough to get through a demo
- When a technical objection comes up and you don't have the answer, it bugs you until you find it - that's when you're at your best
- Thriving under pressure is your normal, not your exception - the moments when everything's on the line are the moments you show up hardest
More about this role
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns "we'll see" into "oh, this actually works," proving live that we hold up exactly when it matters most.
As a Solutions Engineer at incident.io , you're the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment. You'll be in front of some of the most exciting companies we sell into, running demos that need to hold up under real scrutiny - because the people you're presenting to have felt what it's like when tools fall over...
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