Backed by Index and Insight.
About the role
We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success at incident.io isn't a coordination function, it's a core revenue driver, and we need a leader who treats it that way.
More about this role
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success at incident.io isn't a coordination function, it's a core revenue driver, and we need a leader who treats it that way. You'll own the success motion globally across our Commercial, Mid-Market, and Enterprise segments, and across Americas, EMEA, and APJC, sitting on the GTM leadership team and reporting directly into the CRO, with close partnership with the co-founders and our Field CTO given how technically oriented our buyer and customer base...
Browse similar: Startup jobs · Remote jobs · San Francisco Bay Area