Experience healthcare without the headaches. Included Health can help you get care for colds, bills, anxiety, and everything in between with personalized virtual care, benefits navigation, and member advocacy. Backed by Greylock.
About the role
This role will create consistent operating cadence across high-volume pods, improve funnel performance, manage agency and vendor effectiveness, and expand the use of automation and AI-enabled workflows. The PM will translate hiring goals into capacity plans, identify risks early, and drive corrective action across the recruiting machine.
What they're looking for
- 7+ years of experience in recruiting operations, program management, high-volume recruiting, staffing, or a related field
- Experience owning complex, cross-functional programs from strategy through execution
- Experience using AI-enabled recruiting workflows
- Strong understanding of recruiting funnels, capacity planning, conversion metrics, and hiring economics
- Demonstrated ability to use data to diagnose problems and drive operational decisions
- Experience improving processes through automation, technology, or workflow redesign
More about this role
Included Health is seeking a Senior Program Manager, Talent Acquisition Innovation, to build and run the operating system for our highest-volume hiring areas, initially Clinical, Behavioral Health and Member Care.
This role will create consistent operating cadence across high-volume pods, improve funnel performance, manage agency and vendor effectiveness, and expand the use of automation and AI-enabled workflows. The PM will translate hiring goals into capacity plans, identify risks early, and drive corrective action across the recruiting machine.
This is not a traditional recruiting coordinator or status-reporting role. The successful candidate will operate as a program owner: diagnosing problems, recommending solutions, and holding cross-functional partners accountable for measurable outcomes.
- Build and maintain a standardized operating model across high-volume recruiting pods.
- Establish operating cadences, planning processes, scorecards, and escalation paths.
- Translate hiring goals into funnel requirements, capacity plans, and execution priorities.
- Maintain a consolidated view of hiring health, risks, dependencies, and corrective actions.
- Partner with pod owners to...
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