AI timekeeping for legal professionals. Backed by Y Combinator.
About the role
Inlet is building AI software for law firms, starting with timekeeping. Lawyers spend hours reconstructing their work in 6-minute increments (spoiler: they don’t like doing this), and firms lose meaningful revenue when billable time slips through the cracks. Inlet helps attorneys capture more of their billable work automatically and spend less time on manual time entry, and we give firm leadership better visibility into how work is getting done. And we’re growing fast: our revenue is doubling every 3 months.
What they're looking for
- Own pilots from kickoff through successful rollout, including user training, follow-up, issue resolution, and documenting proof of value
- Own customer success end-to-end, balancing pilots, onboarding, training, support, analytics, and playbook-building
- Lead onboarding and training sessions for attorneys, paralegals, and law firm management
- Build trusted relationships with customers and become their go-to person for questions, feedback, and support
- Monitor usage and customer health to spot adoption gaps, risks, and opportunities before they become problems
- Investigate support issues, reproduce customer problems, gather context, and work with product and engineering to get them resolved
More about this role
Inlet is building AI software for law firms, starting with timekeeping. Lawyers spend hours reconstructing their work in 6-minute increments (spoiler: they don’t like doing this), and firms lose meaningful revenue when billable time slips through the cracks. Inlet helps attorneys capture more of their billable work automatically and spend less time on manual time entry, and we give firm leadership better visibility into how work is getting done. And we’re growing fast: our revenue is doubling every 3 months.
We're hiring a Founding Customer Success Manager to make sure every law firm that tries Inlet becomes successful with it. You'll own customer success, working directly with attorneys, paralegals, and law firm management to onboard new customers, run pilots, train users, resolve issues, and turn customer learnings into repeatable systems.
This is our first customer success hire. You'll report directly to the founders and will help define what great customer success looks like at Inlet from the ground up.
We're getting more and more law firms into our pipeline, and customer success is the bottleneck. Lawyers are busy and tough to get time with, but they love Inlet once they use...
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