About the role
The Platform Operations Manager plays a central role in delivering an excellent experience for founders and companies across Innovation Works’ AlphaLab accelerator program and broader seed portfolio. This role reports to the Director of Accelerator Programs.
What they're looking for
- Serve as a primary operational point of contact for companies, helping founders navigate Innovation Works programs, resources, systems, and services
- Lead onboarding for accelerator companies and newly funded portfolio companies, creating a consistent and engaging introduction to Innovation Works
- Manage company-facing help requests and route founders efficiently to the appropriate team member or resource
- Maintain strong engagement with founders throughout their experience with Innovation Works and create opportunities for companies to connect with and learn from one another
- Work with Managing Directors and Program Managers to identify recurring company needs and improve the programs and services available to founders
- 5+ years of experience in program management, operations, customer success, startup support, community management, or a related role
More about this role
Innovation Works, Inc.
The Platform Operations Manager plays a central role in delivering an excellent experience for founders and companies across Innovation Works’ AlphaLab accelerator program and broader seed portfolio. This role reports to the Director of Accelerator Programs.
This role combines operational leadership of our company programs with responsibility for the company-facing systems, resources, and community experiences that support companies as they grow. The Platform Operations Manager ensures founders can easily access the right resources, programming, connections, and information.
The successful candidate will be highly execution-oriented while also thinking systematically about how Innovation Works can deliver value to companies in scalable, repeatable ways. They will work closely with Managing Directors, Program Managers, Investment Team members, and other internal teams to create a consistent, high-quality founder experience across sectors and stages.
- Serve as a primary operational point of contact for companies, helping founders navigate Innovation Works programs, resources, systems, and services.
- Lead onboarding for accelerator companies and newly funded...
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