About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Backed by Insight and Techstars.
About the role
The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.
What they're looking for
- Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule
- Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems
- Conducting business analysis on process mapping and advising customers on IT products/platform configurations
- Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform
- Managing enterprise implementations across multiple modules, including Sight, Risk, Traceability, Lab Testing, and Production Monitoring
- Ensuring interoperability and data consistency across modules during deployment
More about this role
About the role
The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.
What you'll do
- Managing and measuring IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives, resulting in increased customer satisfaction, return-on-investment (ROI), and annual recurring revenue.
- Establishing processes and frameworks to ensure efficient and effective team operations, ensuring adherence to budget, scope, and schedule.
- Conferring with project personnel, including a customer success associate, to identify, troubleshoot, and resolve technical or operational problems.
- Conducting business analysis on process mapping and advising customers on IT products/platform configurations.
- Driving business development efforts by forecasting accurately, identifying product-market fit opportunities, and leading customers through the full impact journey supported by the Company’s platform.
- Configuring and operationalizing technical platform...
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