Transform senior care with Inspiren's AI ecosystem. Reduce falls by 68%, increase occupancy 22%, and improve care planning. Trusted by leading communities. Backed by Insight.
About the role
Inspiren is at an inflection point. We are scaling rapidly, expanding into new businesses and adjacent markets, and raising the bar on how we proactively serve and enrich customer experiences. This is a senior leader who will define what a world-class contact center looks like for a company that sells and operates systems (hardware & software) in the senior living space, at scale.
What they're looking for
- 10+ years in Customer Service, Contact Center Operations, Product Support Operations, or a related function, with 5+ years in a senior leadership role
- Experience building and leading support at a world-class company where hardware and software are inseparable
- Experience standing up or running contact center or call center operations, including call routing, triage, and escalation management
- A track record of implementing AI and automation into support workflows: not evaluating vendors, but shipping and operating
- Proven ability to lead a function through transformation, you have taken something that worked at one scale and rebuilt it for the next
- Strong strategic instincts, you understand the why, you use data to drive upstream change, and you know how to bring leadership along
More about this role
Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.
Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.
You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.
Inspiren is at an inflection point. We are scaling rapidly, expanding into new businesses and adjacent markets, and raising the bar on how we proactively serve and enrich customer experiences. This is a senior leader who will define what a world-class contact center looks like for a company that sells and operates systems (hardware & software) in the senior living space, at scale.
This leader will inherit a foundation of an existing product support capability...
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