Empower learning with Instructure’s LMS and edtech solutions for K–12, higher education, and businesses. Discover Canvas, Impact, and Mastery to drive success. Backed by Bessemer and Insight.
About the role
Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry
- Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts
- Strong negotiation skills and advanced ability to navigate complex discussions with clients
- Analytical thinker with the capability to analyze usage data, identify trends, and apply insights to renewal strategies
- Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements
- Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong
More about this role
At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Senior Renewal Representative – HiEd
As a Senior Renewal Representative (HiEd) at Instructure, Inc., you will play a critical role in managing a broader and more complex portfolio of higher education customer accounts, with a focus on both strategic account retention and growth. Building on foundational experience, you will own high-value and multi-product renewals, collaborate closely with cross-functional teams, and proactively identify opportunities for account expansion.
Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
Collaborate closely with Customer Success Managers...
Browse similar: Startup jobs · Remote jobs