Empower learning with Instructure’s LMS and edtech solutions for K–12, higher education, and businesses. Discover Canvas, Impact, and Mastery to drive success. Backed by Bessemer and Insight.
About the role
Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals. Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum of 3 years of experience in customer success, account management, or renewal management roles
- Proven ability to manage and grow customer relationships, with experience handling high-value accounts
- Strong negotiation skills, with the ability to navigate complex discussions to drive mutually beneficial outcomes
- Analytical thinking skills, with the capability to analyze usage data, identify trends, and apply insights to renewal strategies
- Demonstrated ability in process improvement, including identifying inefficiencies and contributing to operational enhancements
- Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari
More about this role
At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
As a Senior Renewal Representative, you will play a pivotal role in managing a broader and more complex portfolio of customer accounts, with an emphasis on strategic account retention and growth. Leveraging your foundational experience, you will take ownership of high-value and multi-product renewals, collaborate cross-functionally to optimize outcomes, and proactively engage accounts to identify expansion opportunities.
Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.
Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on...
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