About the Company Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Backed by Y Combinator.
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What they're looking for
- Learn and coach others on the relevant Intellect product suite
- Conduct onboarding of new customers
- Strategically guide customers with the implementation and launch of Intellect’s product suite
- Train customers and other team members on Intellect’s product suite
- Understand customer challenges and evaluate business requirements
- Translate requirements into system design
More about this role
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect ( Key Responsibilities )
- Learn and coach others on the relevant Intellect product suite.
- Conduct onboarding of new customers.
- Strategically guide customers with the implementation and launch of Intellect’s product suite.
- Train customers and other team members on Intellect’s product suite.
- Understand customer challenges and evaluate business requirements.
- Translate requirements into system design.
- Manage activities to drive completion and support through project milestone objectives.
- Recommend and execute continuous improvements.
- Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- Manage stakeholders at all levels, including VP and C-suite, translating between customer and...
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