Backed by Index, GV and 500 Global.
About the role
We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations. You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.
What they're looking for
- 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles
- Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams
- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments
- Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes
- Ability to flex working hours to partner with global teams. Excellent communication and presentation skills
More about this role
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a...
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