Intryc is the unified quality assurance, governance, and training…. Backed by Y Combinator.
About the role
We’ve 10x’d revenue in the past year and are on track to triple it this year. Now, we’re expanding our Customer Success Team with someone who will not only support our customers, but help define what customer success should look like in an AI-powered world. This isn’t a checkbox CSM role. It’s for someone who’s curious, emotionally intelligent, and ready to build deep relationships with customers while becoming an expert of our product and the industry we operate in:
What they're looking for
- 2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support
- Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles
- Proven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day
- Strong written and verbal communication skills—you know how to guide customers, not just support them
- Comfortable working with technical products or learning new tools quickly
- Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows
More about this role
Our mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.
Today, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.
But quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.
Behind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent,...
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