Intryc is the unified quality assurance, governance, and training…. Backed by Y Combinator.
About the role
Our mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.
What they're looking for
- Bachelor's degree in Computer Science, Data Science, or a related field
- Foundational knowledge of machine learning algorithms and model development
- Understanding of LLMs (e.g., OpenAI GPT, Hugging Face models) and their applications
- Basic knowledge of retrieval systems (e.g., Elasticsearch, FAISS, or vector databases)
- Familiarity with the RAG paradigm or similar architectures for context-aware systems
- Proficiency in Python and common ML libraries
More about this role
Our mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.
Today, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.
But quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.
Behind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent,...
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