Backed by General Catalyst and Felicis.
About the role
We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the renewal and expansion number. This role decides what they see when they log in, which accounts sit in their book, whether their health scores can be trusted, and how much of their week goes to customers instead of spreadsheets.
More about this role
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Bumble, Plaid, Glean, Apollo, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
We're hiring a Customer Success Operations Manager, an experienced individual contributor role with end-to-end ownership of the operating layer our CSMs run on. Our CSMs carry the renewal and expansion number. This role decides what they see when they log in, which accounts sit in their book, whether their health scores can be trusted, and how much of their week goes to customers...
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