Jack Henry™ is a well-rounded technology provider serving community and regional financial institutions with a wide offering of capabilities.
About the role
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.
What they're looking for
- A minimum of 4 years of experience in a financial institution (bank or credit union), with a strong background in back-office operations and hands-on exposure to loan and loan processing
- At least 1 year of experience in a professional or corporate customer service environment, with a focus on delivering high-quality client support
- Strong communication skills, with the ability to clearly articulate technical or support-related issues while maintaining a professional, customer-first approach
- Proven problem-solving abilities, including analyzing complex issues, identifying root causes, and implementing effective solutions—often in time-sensitive situations
- Ability to thrive in a fast-paced environment, effectively managing multiple priorities while maintaining a high level of accuracy and attention to detail
- Self-motivated and dependable, with the ability to work both independently and collaboratively within a team-oriented environment
More about this role
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.
In this role, you will deliver exceptional Tier 1 support to our banking clients, serving as the first point of contact in a dynamic phone support environment. You’ll work within a ticket management system to troubleshoot and resolve customer cases efficiently and professionally. Our team provides operational support for Jack Henry's core systems and related add-on modules for both in-house and outsourced customers for a loan platform. I f you’re passionate about delivering outstanding customer service and enjoy problem-solving in a fast-paced...
Read the full posting on Jack Henry & Associates's site ↗
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