Jack Henry™ is a well-rounded technology provider serving community and regional financial institutions with a wide offering of capabilities.
About the role
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
What they're looking for
- Minimum of 2 years of technical support, implementation, or systems engineering experience gained through industry experience, technical training, internships, or academic programs
- Minimum 2 years of customer service experience
- Basic understanding of computer networking and troubleshooting
- Proficiency with Microsoft Office applications
- Experience supporting customers remotely
- Experience managing multiple priorities and working effectively in a fast-paced, deadline-driven environment
More about this role
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
The Technical Support Engineer II is responsible for taking technical support ownership for financial institution implementations, ATM conversions, production deployments, and technical support activities from project kickoff through post-conversion turnover. This role serves as the primary technical contact for clients and internal stakeholders, ensuring successful ATM deployments, connectivity testing, troubleshooting, issue resolution, and customer satisfaction. The position requires a blend of technical expertise, project coordination, customer support, and problem-solving skills to support complex banking and payment processing environments.
This is a remote position. Candidates located in or near the Monett or Springfield, MO, areas are preferred; however, proximity to these locations is not...
Read the full posting on Jack Henry & Associates's site ↗
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