Backed by Battery.
About the role
The Digital Success Engineer builds the automation, tooling, and integrations that power Jamf’s digital customer success motion — the agents, agentic workflows, and connected systems that deliver proactive, one-to-many engagement at scale. Reporting to the Director, Strategic Programs, the role partners with the Digital Success Strategy Manager, who owns the strategy and requirements for the motion, turning that vision into working, maintained technology that reaches customers and drives adoption.
What they're looking for
- Hands-on ability to build and maintain automation and integrations — comfort with APIs, data connectors, and scripting or low-code automation across systems such as Snowflake, Salesforce, Gainsight, and Slack (required)
- Experience building against defined requirements and priorities, turning a strategy or specification into working, tested technology (required)
- Familiarity with AI-assisted development — agent or prompt engineering, or connector-based (MCP) workflows — and evaluating AI-generated outputs with critical judgment (preferred)
- Comfort with version control (e.g., git) and modern software and data-stack practices (required)
- Working knowledge of customer success or customer-engagement data and metrics (preferred)
- Strong communication and collaboration skills, with the ability to work from direction and partner across strategy, data, and customer success teams (required)
More about this role
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
The Digital Success Engineer builds the automation, tooling, and integrations that power Jamf’s digital customer success motion — the agents, agentic workflows, and connected systems that deliver proactive, one-to-many engagement at scale. Reporting to the Director, Strategic Programs, the role partners with the Digital Success Strategy Manager, who owns the strategy and requirements for the motion, turning that vision into working, maintained technology that reaches customers and drives adoption.
- Builds and maintains the automation, tooling, and integrations behind the digital customer success motion, including agentic workflows, in-app...
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