Backed by Battery.
About the role
At Jamf, we empower people to be their best selves and do their best work. The Digital Success Strategy Manager owns Jamf’s digital customer success strategy: the one-to-many, technology-led engagement model that drives adoption, retention, and value at scale. Building on deep digital-success expertise, the role designs a modernized, AI-powered evolution of that motion and defines what it should do and why.
What they're looking for
- 6+ years in customer success, digital or scaled customer success, or customer engagement strategy, including designing and running digital or one-to-many programs (required)
- Deep expertise in digital customer success: segmentation, lifecycle design, tech-touch engagement, and the tooling that powers it (required)
- Demonstrated ability to apply AI and automation to customer engagement, with a clear point of view on where AI scales the motion and experience putting it into practice (required)
- Experience translating strategy into clear requirements and priorities that a technical builder can execute against (required)
- Working knowledge of customer success data and metrics (adoption, customer health, gross and net retention) and how to use them to target and measure engagement (required)
- Familiarity with customer success and engagement platforms such as Gainsight, Salesforce, and in-app or digital-engagement tooling (preferred)
More about this role
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
At Jamf, we empower people to be their best selves and do their best work. The Digital Success Strategy Manager owns Jamf’s digital customer success strategy: the one-to-many, technology-led engagement model that drives adoption, retention, and value at scale. Building on deep digital-success expertise, the role designs a modernized, AI-powered evolution of that motion and defines what it should do and why. It partners with a Digital Success Engineer who builds the supporting automation and tooling, and it owns the adoption and retention outcomes the strategy delivers.
- Owns the digital customer success strategy: the segmentation, lifecycle, and...
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