Our technology and RCM experts supplement your team to resolve unpaid claims, identify root cause issues, and action prevention strategies to increase net collections and speed up time to cash. Backed by CRV.
About the role
We are hiring an RCM Architect to serve as the RCM knowledge layer across the organization. This is a high-leverage, cross-functional role that sits at the intersection of Sales, Customer Success & Operations, and Product & Engineering. You are the person who defines what correct RCM looks like — and ensures the organization is executing toward it.
What they're looking for
- 8+ years in Revenue Cycle Management with deep expertise in denials, AR follow-up, and payer behavior
- Hands-on experience analyzing claims data, denial trends, and revenue performance across multiple payers and specialties
- Experience working across functions — you’ve collaborated with Sales, Operations, or Product teams, not just stayed in a billing lane
- Experience designing or improving RCM workflows, SOPs, or decision frameworks — not just executing existing ones
- A track record of using AI tools, automation, or data to work smarter. We expect every member of the CoE to be actively pushing the boundary of what’s possible with the tooling available to them
- A systems thinker — you think about root causes, patterns, and scalable solutions, not just the next action on a claim
More about this role
Building the financial operating system for healthcare — and bringing the joy back to healthcare by fixing the financial chaos behind it.
The healthcare payment system is a complex and inefficient maze. Healthcare practices leave $125 billion in revenue uncollected each year, lost in the chaos of fragmented financial data, manual workflows, and opaque payer systems. This financial uncertainty leaves practices struggling to stay afloat while valuable revenue slips through the cracks.
Joyful Health is building an AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We spent 10 months working as fractional CFOs for a dozen practices, doing this work side by side with providers as we developed our product.
We just announced our $22M Series A led by CRV and world-class investors including the founders of MongoDB & KAYAK.
At the center of our model is the RCM Center of Excellence (CoE) — the layer that translates real-world billing complexity into scalable systems. If you’re excited about applying deep RCM expertise to fix a system...
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